After viewing the catalogs, click on the "add
to cart" button for the item you wish to purchase. At checkout, put
the personalization instructions in the "Special Messages" area on the
PayPal form, or send an email through customer service or directly to
peptrapp@yahoo.com
At checkout, put the personalization instructions in
the "Special Messages" area of the PayPal form, or send an email through
customer service or directly to peptrapp@yahoo.com
This is our biggest headache. Because the
Mexican postal system is so bad, we cannot trust your merchandise to
arrive at all, much less in a timely manner. So we have to use an
"express" mail service. Mexpost is the least expensive one, usually
around $18. The mail goes from here to San Diego where it is then
sent on by US mail to you. It takes from one to three weeks, and has
worked well except for one time, so far. FedEx is by far the best
and fastest method, but it costs around $31. You must remember that
these are international rates. We do not charge any handling fees
nor anything for Pattie's hour-long trek to mail packages. We try to
keep our prices competitive to offset the shipping costs a little.
Also, it costs the same to ship one stocking as it
does to ship 4 or 5, so if you place your order along with a friend, you
can both save on postage.
Because a special order is just that, unique and
made just for you, one stitch at a time. And it just takes a lot of
time to do each item.
We try to keep a good stock of Christmas stockings
ready for the season, and we have several baby quilts and bibs made up
ahead of time. The money just isn't there to enable us to stock
everything already made up.
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Because all our time after June has to be spent getting ready for the
Christmas rush, special orders really should be completed by June, but
for sure we have to have them programmed by then or we just wouldn't be able
to get them finished on time.
Unfortunately, we have been stung a few times by
people ordering items and never paying for them, which has meant time
and materials lost. Pattie can't pay a woman for making something if
she doesn't collect from the customer, and this can lead to hard feelings on
the part of the poor woman who has spend hours upon hours working on a
project. There is no provision in PayPal payment services for making
downpayments on something, so we have to collect the whole thing in advance.
