How do I place an order?
After viewing the catalogs, click on the "add to cart" button for the item you wish to purchase. At checkout, put the personalization instructions in the "Special Messages" area on the PayPal form, or send an email through customer service or directly to peptrapp@yahoo.com
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Where can I put the name I want on my purchase ?
At checkout, put the personalization instructions in the "Special Messages" area of the PayPal form, or send an email through customer service or directly to peptrapp@yahoo.com
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Why does the postage cost so much ?
This is our biggest headache. Because the Mexican postal system is so bad, we cannot trust your merchandise to arrive at all, much less in a timely manner. So we have to use an "express" mail service. Mexpost is the least expensive one, usually around $18. The mail goes from here to San Diego where it is then sent on by US mail to you. It takes from one to three weeks, and has worked well except for one time, so far. FedEx is by far the best and fastest method, but it costs around $31. You must remember that these are international rates. We do not charge any handling fees nor anything for Pattie's hour-long trek to mail packages. We try to keep our prices competitive to offset the shipping costs a little.
Also, it costs the same to ship one stocking as it does to ship 4 or 5, so if you place your order along with a friend, you can both save on postage.
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Why does it take so long to make a special order item?
Because a special order is just that, unique and made just for you, one stitch at a time. And it just takes a lot of time to do each item.
We try to keep a good stock of Christmas stockings ready for the season, and we have several baby quilts and bibs made up ahead of time. The money just isn't there to enable us to stock everything already made up. Back to Top
Why do special orders have to be placed by June?
Because all our time after June has to be spent getting ready for the Christmas rush, special orders really should be completed by June, but for sure we have to have them programmed by then or we just wouldn't be able to get them finished on time.
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Why do I have to pay so far in advance for a special order ?
Unfortunately, we have been stung a few times by people ordering items and never paying for them, which has meant time and materials lost. Pattie can't pay a woman for making something if she doesn't collect from the customer, and this can lead to hard feelings on the part of the poor woman who has spend hours upon hours working on a project. There is no provision in PayPal payment services for making downpayments on something, so we have to collect the whole thing in advance.
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How do I store my felt items?
You should store them in a clean, dry place, where they will not be exposed to very much heat. Heat will discolor sequins, especially white ones.
